How to Choose the Right Freight Forwarder for Your Australian Imports: 6 Questions to Ask
When importing goods from Australia to the Philippines, your freight forwarder can make or break your business. They don’t just move your goods — they navigate customs, solve problems, and keep your supply chain running. But how do you pick the right one? Here are six key questions to ask when choosing your logistics partner.
1. Do They Specialize in Australia-to-Philippines Shipping?
Some freight forwarders are generalists — but you’re better off with a specialist who understands both Australian suppliers and Philippine customs. They’ll know the most efficient routes, avoid common pitfalls, and even help with documentation.
Why it matters:
Reduces risk of errors and delays.
Familiarity with Australia’s strict export rules.
Connections with trusted Australian suppliers.
2. What Services Do They Offer?
Not all forwarders offer the same range of services. Some only move goods, while others provide end-to-end solutions including warehousing, customs brokerage, and even sourcing assistance.
What to look for:
Door-to-door delivery options.
Help with permits and clearances.
Support for micro, LCL, and FCL shipments.
3. Are Their Costs Transparent?
Many importers get burned by hidden fees — handling charges, storage fees, or sudden “extra” costs. Always ask for a full, written quotation that includes all potential charges.
Pro tip:
Compare detailed quotes from at least three forwarders.
Understand which Incoterms they use.
Beware of rates that seem “too good to be true.”
4. Can They Handle Your Shipment Size?
If you’re a small importer, you don’t want a forwarder that only focuses on large clients. On the other hand, if you ship full containers regularly, you need someone who can keep up.
Questions to ask:
Do they cater to micro and LCL shipments?
Can they scale as your business grows?
Do they offer consolidation services?
5. How Responsive Is Their Customer Support?
You want a partner who answers your calls and emails promptly — especially when something goes wrong. Test their responsiveness before committing.
Red flags:
Delayed replies or vague answers.
No dedicated point of contact.
Lack of updates during shipping.
6. Do They Have a Proven Track Record?
Experience speaks volumes. Check how long they’ve been in business, read reviews, and ask for client references.
Look for:
Testimonials from Filipino importers.
Certifications and industry affiliations.
Evidence of successful Australia-to-Philippines shipments.
FAQs About Choosing a Freight Forwarder
Q1: Should I choose the cheapest forwarder?
Not necessarily. Look for value — not just price — by considering service quality and reliability.
Q2: Can one forwarder handle all types of shipments?
Some can. Choose one with flexible options, like FastboxPh, who caters to micro, LCL, and FCL.
Q3: How do I know if they’re licensed?
Ask for their accreditation and verify with relevant agencies.
Q4: Do I need to visit their office?
Not always, but visiting can help you gauge professionalism and transparency.
Q5: What if my goods get damaged?
A good forwarder offers cargo insurance and support for claims.
Final Thoughts: Partner With Confidence
The right freight forwarder does more than deliver your goods — they give you peace of mind. At FastboxPh, we specialize in Australia-to-Philippines shipping, offering personalized solutions, transparent pricing, and unmatched expertise to support importers of all sizes.
